Solution: When you login to Mindbuilt APT for the first time please note that the default user name is admin and the password is also admin. Be sure to change the password and/or rename the account once you login to the main application. To rename the account or to change the password go to the Users menu and click on User Management.

Solution: Please try to login again after 10 to 15 seconds. Server usually takes that much time to update the connections. This error usually comes when:

1) Server has just been installed/ started.

2) You are logging-on within 10-15 seconds after logging off.

3) Simultaneous logging on to two or more pcs with the same login name.

It comes less often when:

4) Two instances of Mindbuilt APT server are running accessing the same database. You may have to close the other instance.

5) Heavy network traffic due to which server is un-available. Trying again after 10-15 seconds might solve the problem.

Solution: Please check the version of your application. To check the version on the Help menu click About Mindbuilt APT. If the version is 1.1.7 you may have to download the patch that will upgrade your version to 1.1.8.

This error may also come when you or someone else is already logged on with the same user name and password on some different computer. You may have to log off from the other computer.

Please also check that the server is accessible locally (if it is running locally) or through the network. To check if the server is accessible over the network you may ping the particular computer on which server is running.

Solution: This error may come when you or someone else is already logged on with the same user name and password on some different computer. You may have to log off from the other computer.